Deskside and Service Support - Kent - LM-33814a_8102

Job Description:
Deskside and Service Support - Kent - 6 months contract initially - £15/h - £20/h

2x Deskside and Service Supports are sought to work for a large pharmaceutical company in Kent to carry out Windows 2000 upgrade to XP on Benchtop machines.

Must have experience of providing technical suppoort for office systems and laboratory systems.

You will liaise with vendors and customers as appropriate and provide support to other members of the technical team.

Duties and responsibilities:
- create inventory of Windows 2000 systems to be targeted for remediation
- maintain a paper file for each system
- provide technical support for office and laboratory systems (Benchtops)
- provide cost effective solution for upgrade
- build and deploy replacement XP systems including migration of data
- analyse incidents and problems resulting from this work, identify and implement solutions in timely manner

Qualifications and previous experience:
- Ideally MCP, MCSE, A+ or other relevant qualifications
- Previously working in a customer facing role
- Previous IT Support and Service role
- MS Office, NT or Windows 98 / 2000, Exchange


For more information please contact Martina Cottrell.